Shipping & Return Policy

SHIPPING POLICY

Do you ship worldwide & how much does shipping cost ?

Yes - we ship worldwide. We offer customers free USA and International Shipping with tracking. There is NO shipping cost & NO sales tax. Hurray!

 

What are your shipping and processing times?

3 business days

Standard Shipping Times

USA and Canada: 6 - 14 days

Oceania: 8 - 14 days

Europe: 8 - 14 days

 

Processing Times:

Orders can sometimes take 2-4 days to process after placing the order before shipping out.

Where can I find my tracking number?

When your items are shipped out, you should receive notification from us via email providing you with a tracking number.

 

If you haven't received one or if the tracking number doesn't work, its okay. Contact us and we'll fix it! 

 

If you need more detailed information, please send us an email at “contact@petbil.com” and we'll help you out!

Unexpected Delays

In some instances the delivery may take more time than the standard shipping times stated here. Please contact us if your package is taking TOO LONG to arrive and we will help you to resolve any situation that we have control over!

 

 

Returns

 

Our returns period is extended from the date you receive your order.

We aim to process all orders within 14 working days, however in some cases this may be extended to 30 working days, due to this busy time of year.

Please Contact us on " contact@petbil.com if you have any questions.